Better Veterinary Referrals are happy to provide telephone and/or in house support during the follow up period if the attending veterinarian is concerned about the recovery at all.
Typical follow up care for a routine case would include:
Unfortunately, complications are an unavoidable aspect of surgery. Fortunately, they are rare (<5%) and in the vast majority of cases they are resolvable.
Better Veterinary Referrals are committed to providing the exceptional care you expect of your own staff. Should a complication occur, or be suspected, Better Veterinary Referrals will provide telephone and/or in-house assistance to direct the investigation and treatment of the problem. There is no charge to your practice for the specialist post-operative support provided.
Should a revision surgery be recommended, Better Veterinary Referrals will perform the surgery in your practice on a cost recovery basis, i.e. simply replacement of consumables used in the surgery but no charge for surgical time or attendance.
We feel that this approach provides assurance for both the pet owner and referring veterinarian that, should a complication occur, we will do all in our power to provide the outcome that was initially hoped for. When dealing with complications our focus is always on the patient’s outcome.
There is no charge for cancellation of an appointment when at least 4 hours notice is given. Cancellations within 4 hours of the scheduled appointment will incur a cancellation fee.